General
» Are you experiencing problems using the site?
» Can I pick up my order at the store?
» Have not received your order yet?
» How do I know a record is in stock?
» What if my item(s) get lost in the post?
» What if some of the items I've ordered are missing?
» What if the item(s) are damaged when they arrive?
» What if the item(s) are faulty when they arrive?
» When will I receive my tracking number?
» Where does audiophileusa deliver?
» Where is audiophileusa located?
» Who pays for the postage of returned goods?
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Are you experiencing problems using the site? |
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Please let us know immediately if you are experiencing difficulties with the site. Please provide as much information as possible including details of your browser, where in the site the problem arose, error messages, what you were doing and any other bits and pieces that may help us. Please use sales@audiophlieusa.com |
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Can I pick up my order at the store? |
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Yes, you may pick up between 9am and 6pm Monday thru Friday and by appointment.
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Have not received your order yet? |
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It is our policy to ship within 48 hours. We do not ship on the weekend, so sometimes a Friday order will ship on Monday. If you haven’t received an email with a tracking number within 48 hours please check your spam or double check your email address on your audiophileusa account. If correct please reach out to us at sales@audiophileusa.com and we will reply promptly. |
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How do I know a record is in stock? |
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If the record is showing on our site then it is in inventory. You can always inquire about a certain record but if it is not on the site there is very little chance we have it.
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What if my item(s) get lost in the post? |
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Orders are sent by post and will typically arrive within 4-5 working days. Due to the postal systems unpredictability, we have to allow up to 14 days before we can assume that the order has been lost. After 15 days, if your order has still not arrived, please email us at sales@audiophileusa.com.
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What if some of the items I've ordered are missing? |
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Please check your order and make sure you did in fact include all records in your order. If not email sales@audiophileusa.com and we will reply within 24 hours.
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What if the item(s) are damaged when they arrive? |
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If your item arrives damaged contact us immediately at sales@audiophileusa.com. Please include all the information regarding the problem, and photos if possible, and we will reply within 24 hours. |
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What if the item(s) are faulty when they arrive? |
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Probably the stickiest of all FAQs here at audiophileusa. Just as any family owned business we work hard at providing the best price possible while working with small margins. If we make a mistake we will rectify it quickly. If there is a factory default we will make every effort to fairly rectify the problem.
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When will I receive my tracking number? |
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Generally a tracking number is emailed to you when your order is processed. Orders received over the weekends will be processed and shipped out on Monday mornings. |
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Where does audiophileusa deliver? |
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We are capable of delivering worldwide, however, due to consequences outside our control there can be limitations to certain corners of the world that can’t be delivered to. |
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Where is audiophileusa located? |
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We are located at 10572 Calle Lee, Los Alamitos, CA. 90720 In Southern California, USA. We sell records and other music related products online and we have a small outlet for pre-owned records in the front store. |
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Who pays for the postage of returned goods? |
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If the goods are being returned due to an audiophileusa mistake then all return postage costs will be covered. In all other instances the buyer will be responsible for return postage. |
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